Privacy Policy

At PFT Post Falls Towing Service, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal information when you use our towing and roadside assistance services.

By using our services or providing us with your information, you agree to the practices described in this policy.

Information We Collect

When you contact us for towing or roadside assistance, we collect information necessary to provide our services. This includes:

• Your name, phone number, and email address
• Your location and destination address
• Vehicle information such as make, model, year, and license plate number
• Details about the service you need
• Payment information when you use our services

We may also collect information automatically through our website, such as your IP address, browser type, and pages you visit. This helps us improve our website and understand how customers find us.

How We Use Your Information

We use the information we collect to provide and improve our services. Specifically, we use your information to:

• Dispatch drivers to your location and complete towing services
• Communicate with you about your service request
• Process payments and maintain billing records
• Send service updates, confirmations, and receipts
• Respond to your questions and customer service requests
• Improve our services and website functionality
• Comply with legal obligations and protect our rights

We do not sell your personal information to third parties. We only share your information with service providers who help us operate our business, such as payment processors and insurance companies, and only to the extent necessary to provide our services.

How We Protect Your Information

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, or misuse. This includes secure data storage, encrypted payment processing, and restricted access to personal information within our company.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy. This typically includes maintaining records for billing, legal compliance, and customer service purposes.

When your information is no longer needed, we will securely delete or anonymize it in accordance with our data retention policies and applicable laws.

Your Privacy Rights

You have certain rights regarding your personal information:

• You can request access to the personal information we hold about you
• You can ask us to correct inaccurate information
• You can request deletion of your information, subject to legal and business requirements
• You can opt out of marketing communications at any time

To exercise these rights, please contact us using the information provided below. We will respond to your request within a reasonable timeframe.

Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small files stored on your device that help us remember your preferences and understand how you use our website.

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will update the "Last Updated" date at the top of this page.

We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

PFT Post Falls Towing Service
500 Lincoln St
Post Falls, ID 83854
Phone: (208) 262-4703
Email: contact@towingpostfalls.com